TY  - BOOK
AU  - (Trooboff,Stevan K.)
AU  - (Schwartz,Roberta)
AU  - (MacNeill,Debra J.)
TI  - Travel sales and customer service : : The institute of certified travel agents / 
SN  - 0256154554 (pb) : 
PY  - 1995///
CY  - Illinois : 
PB  - Irwin, 
N1  - Includes glossary and index
ER  -